pk7store Privacy Policy

1. Who We Are and How to Contact Us

pk7store ("we," "us," or "our") operates the online casino and sports betting platform accessible at pk7store.club. We act as the personal information controller in respect of all personal data collected through our platform, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA").

Our designated Data Protection Officer (DPO) can be reached at: [email protected]. All data privacy inquiries, access requests, and complaints should be directed to this contact. We aim to acknowledge all privacy-related communications within three (3) business days.

2. Personal Data We Collect

Depending on how you interact with pk7store, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys ID, passport, driver's license), and a photograph or selfie for identity verification purposes.
• Contact Data: Email address, mobile number, and residential address (including barangay, city/municipality, province, and postal code).
• Financial Data: GCash account number, PayMaya account details, bank account information (BPI, BDO, Metrobank, or other approved banks), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, responsible gaming settings, and communication preferences.
• Gaming Data: Game history, wager amounts, win/loss records, session durations, and bonus usage history.
• Technical Data: IP address, device type and identifiers, browser type and version, operating system, and geolocation data (city/region level).
• Usage Data: Pages visited, features used, time spent on the platform, click-stream data, and referral source.
• Communications Data: Records of your correspondence with pk7store customer support, including live chat transcripts and email exchanges.

We do not collect sensitive personal information (as defined under the DPA, such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming assessments or legal compliance, and only with your explicit consent.

3. How We Collect Your Data

pk7store collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automated technologies: Through cookies, web beacons, server logs, and similar tracking technologies as you navigate our platform.
• Third-party sources: From identity verification service providers, payment processors (e.g., GCash, PayMaya), fraud prevention agencies, and publicly available sources, where permitted by law.

4. Purposes and Legal Bases for Processing

pk7store processes your personal data for the following purposes, each supported by a lawful basis under the DPA:

• Account registration and management — necessary for the performance of our contract with you.
• Identity and age verification (KYC) — compliance with PAGCOR regulations and Philippine anti-money laundering laws (RA 9160, as amended by RA 10365).
• Processing deposits and withdrawals — necessary for the performance of our contract with you.
• Fraud prevention and security monitoring — legitimate interests of pk7store and our players in maintaining a safe platform.
• Responsible gaming monitoring — compliance with PAGCOR responsible gaming requirements and our duty of care to players.
• Customer support — necessary for the performance of our contract with you.
• Marketing communications — based on your consent, which you may withdraw at any time.
• Platform analytics and improvement — legitimate interests in improving our services.
• Legal and regulatory compliance — compliance with applicable Philippine laws and PAGCOR directives.

5. Sharing Your Personal Data

pk7store does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with PAGCOR requirements.
• IT and platform service providers: Cloud hosting, cybersecurity, and software vendors who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or court order.
• Fraud prevention agencies: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.

All third-party service providers are contractually bound to process your data only for the specified purpose, to maintain appropriate security measures, and to comply with the DPA.

6. International Data Transfers

Some of pk7store's service providers may be located outside the Philippines. Where personal data is transferred internationally, pk7store ensures that appropriate safeguards are in place, including contractual clauses that provide equivalent data protection standards to those required under Philippine law. We will not transfer your data to a country that does not provide an adequate level of protection without your explicit consent or a lawful basis under the DPA.

7. Data Retention

pk7store retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR and AMLC regulations.
• Transaction records: Retained for a minimum of five (5) years, in compliance with anti-money laundering record-keeping requirements.
• Marketing data: Retained until you withdraw your consent or request deletion, whichever is earlier.
• Technical and usage data: Retained for up to twenty-four (24) months for analytics and security purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

pk7store uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management and security features. These cannot be disabled.
• Performance cookies: Collect anonymized data about how players use pk7store, helping us identify and fix issues and improve platform performance.
• Functional cookies: Remember your preferences (such as language settings and responsible gaming limits) to provide a personalized experience.
• Analytics cookies: Used to understand aggregate usage patterns and improve our services. Data collected is anonymized where possible.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pk7store platform.

9. Security Measures

pk7store implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Multi-factor authentication (MFA) options for player accounts.
• Regular penetration testing and vulnerability assessments by independent security firms.
• Role-based access controls ensuring that only authorized personnel can access personal data.
• 24/7 security monitoring and intrusion detection systems.
• Regular staff training on data protection and information security best practices.

While pk7store takes all reasonable precautions to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your pk7store account and to enable any available security features.

10. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pk7store:

• Right to be informed: The right to know that your personal data is being collected and processed, and the purposes for which it is used.
• Right of access: The right to obtain a copy of the personal data we hold about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days.

11. Children's Privacy

pk7store is strictly an adult platform. Access is limited to individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under 21. If we become aware that we have inadvertently collected data from an underage individual, we will immediately delete that data and close the associated account. If you believe a minor has registered on pk7store, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

pk7store reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect. Your continued use of pk7store following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how pk7store protects your personal information. The "Last updated" date at the top of this page indicates when the most recent changes were made.

13. Complaints and Regulatory Authority

If you have a concern about how pk7store handles your personal data and you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

You may also contact our Data Protection Officer directly at [email protected] and we will make every effort to resolve your concern promptly and fairly.